Frequently asked questions.

ZestUp builds and runs two products. The Total Online System gives a food business its own ordering website, customer and rider apps, point of sale and admin console. The QR Review System collects structured guest feedback through QR codes and rewards guests who complete it. You can use either one on its own.

Yes. They are independent products with separate plans. Many businesses start with one; if you would like both, tell us in your demo request and we will quote them together.

Pricing depends on how many branches and locations you run and how your deployment is set up, so we quote it after a short conversation. Published prices on this page are always the current ones.

Not yet. Choose a plan and send a request; we confirm the details with you before anything is billed.

Yes. Each business gets its own deployment with its name, logo, colours and photography, served from its own domain. Customers order directly from you.

Delivery, pick-up and dine-in. Each has its own sequence of statuses — for example, delivery goes from pending to confirmed, preparing, assigned to a rider, out for delivery and delivered.

Cash, and bank transfer with a payment-slip upload that your staff confirm or reject. Online card payments are not part of the current product.

Yes — a customer app and a rider app, both built for Android and iOS and carrying your brand. How and where they are published is agreed during onboarding.

Yes. Each branch has its own hours, closures, delivery radius and fees, tax and order numbering, and you can switch items on or off per branch. Staff can be limited to their own branch.

No. Scanning the QR code opens the questionnaire in the phone’s browser.

We can’t promise that, and nobody honestly can. After giving feedback, guests may be invited to leave an honest public review; that invitation is never tied to a reward, in line with review-platform policies. What the system guarantees is structured private feedback you can act on.

Campaigns can limit rewards per guest, add cooldowns and caps, and target new or returning guests. Each reward has a six-digit code that expires, works once and is checked by staff in the verify app; codes are stored only as keyed hashes.

Yes. The questionnaire is fully configurable, and the print designs include retail, clinic, pharmacy, salon and gym stands as well as general-purpose ones.

Your request is recorded and our team contacts you on the email or phone you provide to arrange a walkthrough of the real product. There is no obligation.

Each business runs on its own deployment backed by a PostgreSQL database, with built-in backup and restore. The core products do not rely on paid third-party services; push notifications in the apps use Firebase, which is optional.